WordPress Maintenance and Support for Agencies and Small Business

WordPress is an incredibly powerful and flexible Content Management System (CMS), but with that power comes complexity and risk. The underlying architecture of your WordPress website contains a core engine, along with third-party themes and plugins. These are responsible for controlling your website’s functionality, layout, and design. Each of these parts will need to be updated with the latest patches released by WordPress and the individual developers or they can become vulnerable to hackers, bots, and malicious code. It can feel like a never-ending battle, but that’s where a monthly Trooper WordPress maintenance plan reduces that risk and keeps your site secure and running smoothly. At Trooper, all of this ongoing work is what we call “website maintenance.”

What about website updates?

Website updates are different. Updates cover things like swapping an image, editing text, refreshing a layout, or adding new functionality. These can be done any time and are billed separately, so you are only paying for the updates you request.

How do I start a WordPress maintenance plan?

Getting started with WordPress maintenance is easy, and we’re here to make the process simple.

1. Visit our homepage and click the “Get Started” button.
2. Select your maintenance frequency. We recommend a bi-weekly plan for most websites. A monthly plan works well for smaller or informational sites.
3. Choose your payment option. Pick monthly or annual billing. Annual payments include a 15% discount.
4. Complete checkout. Enter your details carefully and create your account. Keep in mind that you can add any additional services later.

Let’s get Started! Once you’ve signed up, our team will reach out to set up your plan and begin onboarding your website onto our platform. We’ll guide you every step of the way and make sure your website is secure and monitored 24/7.

Starting your website maintenance plan is simple, and we’re here to guide you every step of the way.

Follow these steps to get started and feel free to reach out with any questions or issues:

1. Visit Our Homepage

• Click the “Get Started” button at the top of our homepage or use this link.

2. Select Your Maintenance Frequency

• For most websites, we recommend a bi-weekly plan to ensure optimal performance and security.
• If your website doesn’t have a lot of traffic or is more of an ‘informational’ website, a Once-a-Month plan should be sufficient.

3. Choose Your Payment Option

• Decide between monthly or annual billing.
• Enjoy a 15% discount when you choose annual payment!

4. Follow the Checkout Process

• Enter your details carefully—this information will be used for your account.
• If you have a coupon code, apply it in Step 3 (“Order”) to redeem your discount.

5. Complete Your Purchase

• Once your payment is processed, our team will reach out to confirm your plan and begin onboarding your website.

Have Questions? Reach out to your personal Client Agent, and we’ll help you determine the best option for your needs!

Yes. That is exactly what Trooper WordPress Maintenance is here for. Fixes, updates, content edits, new features, and technical issues are all part of our WordPress maintenance service.

You can submit a task in the way that works best for you:

• Email: Send details to tasks@trooper.dev including the task name, your website URL, requested turnaround (Standard, Rushed, or ASAP), and a clear description.
• Dashboard: Log in at trooper.dev/my-account, click Add a Task, fill out the form, and submit.
• Call: Request a video or voice call by emailing tasks@trooper.dev with your preferred time and task details.

Your Client Agent will confirm the task, guide the process, and make sure the work is handled efficiently.

Trooper WordPress maintenance services are provided through a flat monthly fee based on how often you want your website maintenance performed. Plans are available once, twice, or four times per month. Maintenance is scheduled on the 1st and 15th of the month (or the nearest business day), and weekly plans are completed every Monday.

What’s included on “Trooper Maintenance Day”:

• Security updates of your WordPress core, theme, and plugins
• Human verification that your site is displaying and functioning correctly
• A test of your contact forms (this is performed at different times throughout the month)
• A detailed report reviewing your website’s health and all maintenance tasks provided<

After each maintenance session, you will receive a detailed report. This outlines the updates completed and provides a full health snapshot of your website, including performance scores, traffic overview, backups, and vulnerabilities patched.

For updates such as layout changes, content revisions, or new features, you can submit a request at any time. These tasks are reviewed and assigned a Task Credit value, or quoted at a flat rate if the work is more complex. You are only billed once the work is completed and approved.

Need guidance on the next steps? Your personal Client Agent is here to provide answers and help you move forward with confidence.

Yes. Google and other search engines are always updating how they decide which sites rank higher, but they all care about the same core things: speed, security, and structure. That is exactly what regular WordPress maintenance delivers.

• Faster load times: Cleaning up databases, updating plugins, and optimizing your site keeps pages loading quickly, and Google rewards that.
• Better security: Outdated software is a hacker’s favorite entry point. If your site gets hacked or flagged, rankings can drop fast. Proactive security checks keep things safe.
• Mobile friendly: Most visitors and Google’s crawlers come from mobile. Maintenance makes sure your site stays responsive.
• Technical SEO health: Keeping metadata, sitemaps, and schema updated makes it easier for search engines to understand your site.
• Uptime and reliability: A site that is down does not rank. Monitoring and quick fixes keep your site online.

Maintenance alone will not replace a full SEO strategy, but without it, even the best content and keyword work can be held back. Think of it as the foundation that makes all your SEO efforts actually work.

At Trooper, we specialize in WordPress and WooCommerce, and our team has the expertise to support every aspect of this platform. We also work with popular page builders including Elementor, Divi, WPBakery, and Gutenberg. In addition, we can work with custom websites built in Advanced Custom Fields and the WordPress Block Editor.

In addition to WordPress, we have experience connecting websites with third-party services such as HubSpot, Pardot, MailChimp, and Salesforce. When it comes to WordPress maintenance, there is nothing we cannot handle.

If your site is built on another CMS like Shopify, Square Online, Wix, or Webflow, let us know what you need. While WordPress is our primary focus, we are happy to provide guidance or point you in the right direction for other platforms.

Yes, absolutely. WooCommerce powers a huge number of online stores, and we have extensive experience building, maintaining, and supporting them.

Running an eCommerce site comes with unique challenges. Transactions need to be processed smoothly, security must be rock solid, and uptime is critical for sales. That is why we recommend our 2x per month or 4x per month WordPress maintenance plans for WooCommerce sites. These plans include: 

• Regular updates: WooCommerce, extensions, and WordPress core kept current to prevent conflicts.
• Security monitoring: Protects customer data and keeps your store in compliance.
• Performance checks: Ensures fast load times so customers do not abandon their carts.
• Backup and recovery: Safeguards your product data, customer information, and orders.

With these plans, your WooCommerce store stays secure, stable, and ready to handle customers around the clock.

Yes, hosting matters more than most people realize. We can work with almost any reputable hosting provider, but not all hosts are created equal. Lower-cost “value” hosts often mean slower load times, more downtime, and fewer tools for us to keep your site running smoothly.

For the best results, we recommend WP Engine, one of the leading WordPress hosting platforms. Trooper also provides managed hosting on top of WP Engine at an affordable rate. This gives you:

• Faster performance
• Higher uptime
• Advanced tools for security and scalability
• Direct support from both Trooper and WP Engine

If your site is currently with another host, we can migrate it for you and set you up on a stronger, more reliable foundation.

Our pricing is simple. You pay a flat monthly fee for proactive WordPress maintenance, and anything extra is covered by our Task Credit system.

Monthly Maintenance Plan

Your monthly fee depends on how often you want updates. Each maintenance session includes:

• WordPress core, plugin, and theme updates
• Daily backups (30 days rolling)
• 24/7 monitoring and issue response
• Security patching when vulnerabilities appear
• Monthly form testing
• Detailed reports on the 1st and 15th with site health, performance, and updates

Task Credits for Extra Work

For changes or enhancements, you can use Task Credits (TCs). Each TC equals 15 minutes of work. Most tasks take 1–10 TCs, and you only pay for what you need.

Common requests include:

• Updating content, images, or layouts
• Adding plugins, blog posts, or products
• Fixing forms or speeding up pages
• SEO updates and social media integrations
• Security checks, spam cleanup, or GDPR/ADA compliance

Check out a more comprehensive list of things you can do with Task Credits here.

This way you get predictable maintenance plus the flexibility to request extra work when you need it, all without the high hourly fees typical of agencies.

Task Credits are a simple, transparent way to handle small website updates without extra invoicing or hourly tracking. Each credit equals 15 minutes of work.

How they work:

• Credits: 1 credit = 15 minutes. A quick fix might use 1 credit, while a 30-minute task would use 2.
• Buying credits: Purchase one-time blocks or set up a monthly plan. Larger blocks come with discounts.

Task Credits are perfect for minor updates like:

• Adding blog posts or products
• Updating text or images
• Installing or configuring plugins
• Small design tweaks (fonts, colors, layouts)

Check out a more comprehensive list of things you can do with Task Credits here.

Bigger projects such as full redesigns or complex troubleshooting will still require a custom estimate.

How to buy them:

Visit our Buy Credits page to purchase blocks or set up a recurring plan. Then just submit your requests and we’ll put your credits to work.

Task Credits keep Trooper WordPress maintenance simple, flexible, and budget-friendly.

Here’s what you can do with Task Credits:

Common Tasks

• Update Content: Revise written content, replace photos, or add metadata.
• Post Blogs: Upload and optimize your latest blog posts.
• Install Plugins: Add new plugins or update existing ones.
• Optimize Images: Resize and compress images for faster load times.
• Set Up Analytics: Configure Google Analytics for better tracking.
• Customize CSS: Tailor your website’s theme to match your brand.

Performance & Security

• Optimize Website Speed: Implement a CDN, monitor load times, and fine-tune performance.
• Conduct Malware Scans: Ensure your site remains safe and secure.
• Fix Broken Links: Improve user experience and SEO by addressing broken links.
• Configure Security Plugins: Enhance your website’s protection.

User Experience & SEO

• Fix Mobile Responsiveness: Ensure your site looks great on all devices.
• Set Up 301 Redirects: Avoid broken links and improve SEO.
• Conduct SEO Audits: Identify opportunities to boost search rankings.
• Integrate Social Media: Link your profiles and add sharing options.

Advanced Features

• Email Newsletter Systems: Set up systems to keep your audience engaged.
• GDPR Compliance: Implement measures to meet data protection regulations.
• Surveys & Feedback Forms: Create tools to gather insights from your users.

Administrative Tasks

• Manage User Permissions: Adjust roles and permissions for better site management.
• Troubleshoot Email Issues: Resolve email delivery problems.
• Renew SSL Certificates: Keep your site secure and credible.

Ready to Use Your Task Credits?

Tell us what you need, and we’ll let you know how many credits are required to get the job done quickly and accurately.

Find out more and buy Task Credits here.

Have Questions? Reach out to your personal Client Agent, and we’ll help you determine the best option for your needs!